Subscription

• What are the benefits of subscription to www.sptulsian.com?

Through our website www.sptulsian.com and mobile app SPTulsian.com – Stock Market Investment Advisory, we (Sptulsian.com Investment Adviser owned by SPT Investment Advisory Services Pvt. Ltd.) give you suggestions to gain from trading and / or investing in the Indian stock market.

All the sections of the Member Zone can be accessed on becoming a member (depending on plan purchased), wherein we cover Option Calls, Futures Calls, Regular Income Bluechips, Short Term Investments, Multibagger Stocks, Little Gems, Big Gems and Medium Term Investments. We highly discourage intraday and F&O and advise all members to stay away from these and hence do not recommend membership to anyone only looking only intraday or F&O. Focus on investments in cash to earn good returns. Apart from that, if you have a query regarding any stock, then the same is answered in the Stock Query section by our editor Mr. SP Tulsian himself, throughout the day!

You can access our calls via Whatsapp, Telegram, Email, Mobile App and Desktop Notification. Email, Mobile App and Browser Notifications provided for free but Whatsapp and Telegram alerts to be recharged separately.

Join India’s most trusted and much followed market expert for his independent research, unbiased views, and stock picking ability way ahead of others!

• Which columns can I see on becoming a Member of the website?

All the sections of the Member Zone can be accessed on becoming a member (depending on plan purchased). We provide trading and investment advice through these sections:

We highly discourage intraday and F&O and advise all members to stay away from these and hence do not recommend membership to anyone only looking only intraday or F&O. Focus on investments in cash to earn good returns.

• Do you provide portfolio analysis services?

We do not offer any separate service for portfolio analysis and restructuring, but we can suggest 3 things from your portfolio point of view:

1. To get our view on a stock, kindly search for the stock you hold in the search bar (represented by magnifying glass) on the top right corner of the page. 

2. If the stock you hold is not there in 1 above, you can have your holding reviewed by Mr. Tulsian by posting a series of Stock Queries. To do so, kindly post the stock names in the Stock Query column (max 2 stocks at a time). Do mention holding period.

If you do fall short of Stock Queries, you can always recharge your query quota.

3. You may also use our Free Zone column My Portfolio for a broad based filtering. After uploading your holdings, you may click on the Review button at the bottom to know the health of your Portfolio. My Portfolio section gives an overall quantitative (and only a partial qualitative) assessment of your equity portfolio. Since it is based on our proprietary algorithmic model, developed and trained by years of experience in the markets, there is no manual intervention from our end while reviewing the stock names uploaded in this column it. It should not be constituted as investment advice in any manner whatsoever.

• How will I get your calls?

Login with your username and password on our website or download our mobile app from the Playstore / App Store. Access our calls from the Member Zone section.

If you wish to be informed when a new call is given or existing call is updated, you can set alert preferences. Select My Notifications from the Human Icon tab on the top right column of the website /mobile app (after sign in). You can select either of the following:

1. Free alerts (via email, mobile app and browser notification)

2. Chargeable alerts through separate recharge (via Whatsapp, Telegram)

3. None (no alerts).

You can also choose the columns for which you wish to be alerted. Pre-notification is auto-activated for selected columns, which alerts 15-30 seconds in advance before a new call is given during market hours.

• Do you provide trading calls and recommendations on Whatsapp, Telegram, Email, Mobile App?

Yes. All our calls of the member zone columns are provided via whtasapp, telegram, email, mobile application and desktop notification as and when they are loaded on the website. Email, Mobile App Notifications and Browser Notifications can be availed for free as part of subscription but Whtasapp and Telegram alerts will be charged.

You can change alert preferences for each of the Member Zone column from the ‘My Notifications’ option in the Human Icon tab after sign-in on the website.

• What are the subscription packages and their charges?

The Membership Fee Structure is as under:

	Basic	Standard	Full		Basic	Standard	Full
Access to: Investment Sections Little Gems Big Gems Short Term Investments Medium Term Investments Regular Income Bluechips Multibagger Stocks Trading Sections Futures Calls Option Calls Access to: Investment Sections Little Gems Big Gems Short Term Investments Medium Term Investments Regular Income Bluechips Multibagger Stocks Trading Sections Futures Calls Option Calls
Stock Query Viewing Stock Query Viewing
Stock Query Posting* Stock Query Posting*
91 days	Rs. 15,750 Rs. 15,750	Rs. 21,000 Rs. 21,000	Rs. 25,500 Rs. 25,500
182 days	Rs. 31,500 Rs. 31,500	Rs. 42,000 Rs. 42,000	Rs. 51,000 Rs. 51,000

Notes:

Basic Plan – shall entitle a member to receive all our recommendations and calls given in our all paid sections, except Stock Query Section. Those who are only interested in our calls and do not wish to ask any queries or not interested in reading answered queries, can opt Basic Plan.

Standard Plan – shall entitle a member to receive all our recommendation and calls given in our all paid sections, as also, shall be able to read answered queries as well. Members will not be able to post queries though. This implies BASIC PLAN plus privilege to read answered queries. Those who wish to have all our calls, as also, only wish to read answered queries, can opt for Standard Plan.

Full Plan – shall entitle a member to receive all our recommendations and calls given in our all paid sections and shall be able to read answered queries as well. In addition to this, a Full Plan member can post 8 queries per month. This implies STANDARD PLAN plus Stock Query posting rights. Those who wish to have all our calls, as also, wish to avail all the present facilities, including reading and posting of queries can opt for Full Plan. Query posting quota which if not used during tenure of Membership, will get lapsed and will not get carried forward to the next renewal.

Stock Query Recharge – Members can also recharge their Stock Query posting quota infinitely now, at the rate of Rs. 2000 for a pack of 6 queries. These will be added to your current order and lapse along with the expiry of your current order. There is no limit on how many queries you can purchase in your order.

The rates mentioned above are base rate, which will attract GST, now applicable @18% on the base rate. Note: Since this is a B2C service, no GST input credit will be available for GST paid as applicable for all B2C services. You will receive invoice with our PAN and GST number but will NOT have your GST number to avail of input credit.

• How to become a Member on the website?

To become a Member on the website, click on the register tab (https://www.sptulsian.com/register/step1) on the home page.

Fill the registration form following these four simple steps:

Step 1: Enter your personal and registration information such as username, email, mobile number

Step 2: Choose your package and payment method

Step 3: Enter Financial Information to ascertain your Risk Profile

Step 4: Make payment

Your subscription will be auto-activated as soon as the payment is confirmed by the payment gateway and will get access to calls given after that for your subscription duration.

• I saw my order ID while registering but closed the page without noting down the details. What should I do?

Don't worry! You would be sent an email on completion of your registration, mentioning your order ID.

• When will my account get activated?

Your account will be auto-activated as soon as the payment is confirmed by the payment gateway.

• Can I get additional Stock Query quota for posting queries?

Yes, you can purchase additional Stock Query Posting quota and get as many queries you need to post. Recharged queries are valid for the duration of the order, just like the queries that came with the original order. Details terms can be found on the Terms of Use page.

• Is there any trial offer?

No. We do not provide any free trial offer for our services.

You can read some select comments by our members in the past on our Testimonials page (https://www.sptulsian.com/testimonials) and may also watch the videos on our website (https://www.sptulsian.com/videos) which give a preview of the Member Zone columns. This will give you a good understanding of our services. Lastly, you can subscribe for 91 days and judge the service for yourself.

• Will I get my money back in case I do not find the site useful?

We do not have a money back policy and hence there would be no refunds. Please read the terms and conditions carefully before subscribing and only subscribe if sure about Membership. Also we strictly recommend new members go for a smaller duration package to try our services so are not locked in for longer subscription if you do not like our services.

• What returns do you guarantee if I follow your recommendations?

We do NOT guarantee any returns that you can make based on our recommendations given on our website. Our past performance is also not any guarantee for future returns. Equity investments, in general, carry risk, which may or may not be commensurate with the returns.

Payment

• How do I make payment?

We offer a host of online payment options such as Credit Card, Debit Card, Net Banking, UPI, International cards and Paypal (for payment by international users in US Dollars).

Please note that we do not accept direct deposit in bank or cash payment.

• Can I courier cash to you?

No. We do not accept cash or deposits in our bank account.

• Is there any bank account I can directly deposit money into?

No. Kindly pay online using credit / debit card / net banking / cash card or UPI.

• How to pay via UPI?

You can pay via UPI, by selecting online payment gateway in Step 2 of the registration process. Select option for UPI and proceed with the payment.

• I have made online payment, but when I try to login, it says ‘You do not have an active subscription’. What should I do?

Kindly ensure that human icon on the top right (representing My Account) has a tick mark on its bottom. If not, ensure you are logged in to the correct account, whose subscription has not expired.

Also, kindly update settings in the mobile app, by clicking on the settings button on the bottom left of your screen and update the username and password.

In a rare case, you may also be getting this message since your payment may not have got confirmed yet. You can email us at info@sptulsian.com with your name, order ID and username and we will check if the order has been executed or not with the payment gateway.

• My bank account is debited but my account is not yet active. What should I do?

You need not worry. Sometimes, money gets debited from bank account, but subscription is not been activated, as your payment has not reached us due to technical / network issues. We request you to kindly make the payment once again (using the same username). The amount debited will automatically get credited in your credit card statement / bank account within 7 working days.

• What if I have made duplicate payment?

We try our best to prevent such an event, and our payment gateway is very secure. But should it occur and your credit card statement shows double entry, kindly email the details to info@sptulsian.com. We will do our best to expedite the refund of your duplicate payment.

Members

• Can two or more persons login at the same time?

No. Multiple login with the same username and password is not allowed on the website. Our terms of use specify that our service through our website and mobile app and its contents are meant for limited and non-exclusive use only, for personal use by a member and not for any commercial use.

We may impose restriction on an account, if it is found that the account is being used from more than normal number of devices a typical member would use. In extreme cases, the account may be terminated without any refund for violation of this single personal use rule.

• Why am I being asked for an OTP to login?

Since subscription is meant for personal use only (and not any commercial use), and if the system detects access pattern which is suspicious in nature, it will ask you to enter an OTP (sent on SMS and email). Request you to kindly enter the OTP to verify yourself.

Also, do no click on the logout button from your primary pc/mobile/tablet, so that the system recognizes u on your next visit. This will eliminate the need for login each time. Lastly, do not use incognito mode or private browsing mode in your browser when using logged in sessions (Member Zone columns).

• Should I click on the logout button, after I have finished viewing the site?

Do not click on the logout button after you have finished viewing the website. The next you visit, you will not need to login again. System will recognize you for auto-login for the next session!

• Can I get my username back, if I have forgotten it?

To get your username, click on the 'Forgot Username' link on the Member Zone home page. Enter your email id. Your username will be emailed to you on the email address provided. Similarly, you can generate the password through the ‘Forgot Password’ link.

• How can I get my password back, if I have forgotten it?

To get your password, click on the 'Forgot Password' link on the Member Zone home page. Your password will be emailed to you on the email address provided by you during registration.

• How can I change my subscription details?

Login with your username and password. On the top right corner of the page, click on the human logo ('My Account') tab. To change password, select My Login Info and enter new password. Kindly note that change to the username is not allowed.

To change email address and mobile number, select My Registration Info from the drop down and update the changes.

• Can I change my username?

No. Being a security issue, we do not permit change in username.

• Can I change my email address?

You can change your email address from ‘My Registration Info’ option in the Human logo (My Account tab) after you have signed-in. Upon changing the email address, you will receive a confirmation link on the new email id. Kindly click on the link to complete the email change.

• How can I change my mobile number?

Sign-in with your username and password and click on the Human logo ('My Account') logo on top right corner of the page. Click on ‘My Registration Info’ where you would see your existing mobile number, which can be modified.

• How can I change my alert preferences?

To keep you informed, we send out alerts when any column on our website is updated. You can choose the columns for which you need to be alerted. You can also specify the channel / mode of alert. Email, Mobile App and Browser Notifications can be availed for free as part of subscription but Whatsapp and Telegram alerts will be charged basis rate dependent on country of mobile number.

To change your alert preferences, select ‘My Alert Preferences’ from the human logo drop down menu on top right (after sign-in) and opt for the channel how you wish to receive the alerts. Pre notification alert is auto-enabled with section alerts, so members are informed 15-30 secs in advance of a new call being added during market hours.

Renewal

• How do I renew my account?

One week prior to expiry of your account, you will see an exclamation mark in red button, on the human icon (My Account) logo on the top right corner, after login. This will enable you to renew your account in advance (credit for unexpired days of subscription will be carried forward upon renewal).

To renew, click on the human icon and select ‘Renew Account’ option from the drop-down. Follow the steps by choosing package and payment method to complete renewal.

If your account has already expired, the human icon will have a cross mark, restricting you access to member zone columns. This means you need to immediately renew. Note, to renew, use your same username (new not required).

• Is it necessary to give new username if membership is renewed after a gap of few days?

No. You don't need a new username. You can renew your account with your same (old) username and password.

Miscellaneous

• Do you offer portfolio management services (PMS)?

No. We do not offer any Portfolio Management Services (PMS). We are SEBI Registered Investment Adviser (INA000000326 valid till perpetuity) and we only provide investment and trading ideas through our website www.sptulsian.com.

Our associate company, Tulsian PMS Private Limited, which is registered as a SEBI Registered Portfolio Manager (INP000005838), offers PMS services. You can sign up for PMS services on www.tulsianpms.com

• In some sections, delayed stock prices are shown. What is the source of the same?

All stock prices on the website are provided by BSE (www.bseindia.com). The stock prices are delayed by about 5 minutes and provided as a reference only. We or BSE do not provide guarantees on the accuracy of the stock prices and shall not liable to any damages for any inaccuracy in the stock prices shown on the website.

Data Source:

• Whom should I contact in case of any problems?

You can write to us at info@sptulsian.com and we will get back to you as soon as possible.

• In case of any dispute or difference, whom should I contact?

You can write to us on info@sptulsian.com. Disputes / differences, if any, will be subject to Mumbai jurisdiction only.